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5-hour ENERGY® Drink FAQs

5-hour ENERGY® Drink Cans
 

Product Information

Extra Strength 5-hour Energy® Drinks

What is a 5-hour ENERGY® beverage?
The 5-hour ENERGY® beverage is 16 carbonated ounces including all of the ingredients of the extra strength 5-hour ENERGY® shot for when you’re tired and thirsty.

Is there more caffeine is in a 5-hour ENERGY® beverage than in the shot?
No. Extra Strength 5-hour ENERGY® shots contain about as much caffeine as 12 ounces of the leading premium coffee, the same as the 5-hour ENERGY® drink!

Can I drink the whole 16oz can of 5-hour ENERGY®?
Yes! The 16oz Extra Strength 5-hour ENERGY® beverage offers the same ingredients as the less than 2oz Extra Strength 5-hour ENERGY® shot.

How is a 5-hour ENERGY® beverage different than a 5-hour ENERGY® shot?
5-hour ENERGY® beverages contain the ingredients of extra strength 5-hour ENERGY® shots but in a 16oz carbonated beverage to enjoy for longer.

Are 5-hour ENERGY® beverages kosher?
5-hour ENERGY® received its kosher certification from Star-K in November 2010. The 5-hour ENERGY® beverage is also Star-K Kosher certified.

What flavors of 5-hour ENERGY® beverages are available?
5-hour ENERGY® beverages are currently available in three Extra Strength flavors – Berry, Watermelon, & Grape.

Is there a regular strength 5-hour ENERGY® beverage available?
No, not at this time. Keep a look-out on the website and social media, you never know!

Where can I purchase 5-hour ENERGY® drinks?
5-hour ENERGY® beverages are only available online right now.

What size packs is it available in?
The 5-hour ENERGY® drink is available in a 3-count variety pack, that features one of each of the flavors. The 5-hour ENERGY® drink is also available in a 4-count box in either berry, grape or watermelon flavor.

How many 5-hour ENERGY® beverages can I have per day?
We recommend drinking no more than two products per day, spaced several hours apart. For maximum enjoyment consume within an hour after opening.

Can I drink a can and a shot together?
We recommend drinking no more than two 5-hour ENERGY® products in a day, spaced several hours apart.

What if I cannot finish the can after 1 hour?
That’s okay. We recommend finishing the beverage about 1 hour after opening to maintain optimum carbonation. If you wait until later it just may not be as bubbly.

If the can is shaken and becomes flat?
Yes! While the bubbles may be gone, the special energy blend from 5-hour ENERGY® drinks is still there.

What is the shelf life of the 5-hour ENERGY® beverage?
There is a best by date on the bottom of the can for two years after it was made. We recommend consuming before the best by date. (MM/YY)

The product did not give me any energy. I want a refund.
We are sorry to hear that you were dissatisfied with your purchase of a 5-hour ENERGY® drink. You may submit your request for a refund via mail. The address is: Living Essentials, Attn: Compliance Administrator, 20 Ringel Avenue, Wabash, IN 46992. Please include a copy of your receipt for the can along with your name and address, and indicate that you would like a refund. If you do not have your receipt, you may send the can.

Note: Refund and replacement requests can take approximately 4-6 weeks to arrive.

Does a 5-hour ENERGY® beverage need to be refrigerated?
While the beverage is great cold, it does not have to be refrigerated.

Product Safety

Extra Strength 5-hour Energy® Drinks

How many cans of 5-hour ENERGY® beverage can I have per day?
We recommend taking no more than two cans of 5-hour ENERGY® per day. Be sure to space them several hours apart.

How many cans of 5-hour ENERGY® beverage can I have per day? Or: Can I have 2 cans of 5-hour ENERGY® and two 5-hour ENERGY® shots in one day?
We recommend no more than two 5-hour ENERGY® products in one day, spaced several hours apart. Limit caffeine consumption to avoid nervousness, sleeplessness and occasional rapid heart rate.

Who should not drink 5-hour ENERGY®?

  • Women who are pregnant or nursing
  • Children
  • People diagnosed with phenylketonuria (PKU)
    • 5-hour ENERGY® shots contain phenylalanine. NOTE: 5-hour ENERGY® does not
      contain aspartame.

Check with your doctor before taking a 5-hour ENERGY® shot if…

  • You are currently taking any prescription medications
  • You have been advised by your physician to avoid stimulants or caffeine
  • You have a medical condition that makes you concerned about taking it
  • You are concerned about taking it for any reason

Why can’t children take 5-hour ENERGY® products?
The product was specifically formulated for adults who are on the go and need the ingredients such as caffeine comparable to a cup of the leading premium coffee, B – Vitamins, amino acids also found in many foods and other dietary ingredients. Our product is for adults who may need a boost in their busy lifestyles. So the product was not designed for children, we do not market to children, and children should not consume it.


Product Ingredients

Extra Strength 5-hour Energy® Drinks

What are 5-hour ENERGY® products sweetened with?
5-hour ENERGY® products are sweetened with sucralose.

Do 5-hour ENERGY® products contain aspartame?
No.

Are the ingredients in the Energy Blend derived from plants?
No.

Is there red dye in 5-hour ENERGY® shots?
No.

Are 5-hour ENERGY® beverages gluten/wheat/yeast/peanut/animal product free?
The manufacturing process does not include adding gluten/wheat/yeast/peanuts/animal products.

Can Product Issues

Extra Strength 5-hour Energy® Drinks

My can is busted/leaking
You may submit a replacement request via mail. The address is: Living Essentials, Attn: Energy Drink, 38995 Hills Tech Dr., Farmington Hills, MI 48331 or via email to email@help.5HourEnergy.com. Please include a copy of your receipt for the can along with your name and address and indicate that you would like a refund or replacement. If you do not have your receipt, you may send the can. Cans received as promotional gifts with purchases of 5-hour ENERGY® shots from the website will not receive refunds.

Note: Refund and replacement requests can take approximately 4-6 weeks to arrive.

The product was flat (has no carbonation). I want a new one.
We are sorry to hear that you were dissatisfied with your purchase of a 5-hour ENERGY® drink. You may submit a replacement request via mail. The address is: Living Essentials, Attn: Energy Drink, 38995 Hills Tech Dr., Farmington Hills, MI 48331 or via email to email@help.5HourEnergy.com. Please include a copy of your receipt for the can along with your name and address and indicate that you would like a refund or replacement. If you do not have your receipt, you may send the can. Cans received as promotional gifts with purchases of 5-hour ENERGY® shots from the website will not receive refunds.

Note: Replacement requests can take approximately 4-6 weeks to arrive.

I received the wrong flavor.
You may submit a replacement request via mail. The address is: Living Essentials, Attn: Energy Drink, 38995 Hills Tech Dr., Farmington Hills, MI 48331 or via email to email@help.5HourEnergy.com. Please include a copy of your receipt for the can along with your name and address and indicate that you would like a refund or replacement. If you do not have your receipt, you may send the can. Cans received as promotional gifts with purchases of 5-hour ENERGY® shots from the website will not receive refunds.

Note: Replacement requests can take approximately 4-6 weeks to arrive.

Is this approved by the FDA?
Food and dietary supplements are not approved by FDA.

Will this product hydrate me during sports/working out?
This product will quench your thirst, but there is no substitute for water.
Or 5-hour ENERGY® drinks are a refreshment product.

I was charged a deposit for my 5-hour ENERGY®, where can I go to receive my refund?
For additional information on where to find redemption centers, visit the following websites:

  • California Beverage Container Recycling Program
  • Connecticut Bottle and Can Redemption Centers
  • Hawaii Redemption Centers
  • Iowa Beverage Containers Control Law
  • Maine Beverage Container Redemption
  • Massachusetts Bottle & Can Recycling
  • Michigan Beverage Containers Law
  • New York Returnable Container Act
  • Oregon Bottle Bill & Redemption Center
  • Vermont Beverage Container and Redemption Law

Notice: There is currently an active check-cashing scam with individuals claiming to be a “promotion manager” with 5-hour ENERGY®. These individuals offer to pay people to display 5-hour ENERGY® ads on their vehicles. We have no such program in place and the company is not associated with it in any way. Please contact your local authorities if you have been contacted by these individuals.

 
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