Custom Event Setup

×

Click on the elements you want to track as custom events. Selected elements will appear in the list below.

Selected Elements (0)
    Shots Build a Bundle Extra/Reg Strength Merch
    5-hour ENERGY
    Learn More FAQ Recipes Store Locator

    Shipping Policy

    Last Updated:  6/10/2026

    The following terms and conditions – as well as the applicable provisions, terms, conditions, and requirements set forth in the Terms of Use, Terms of Sale, Return Policy, Privacy Policy, and the https://www.5hourenergy.com website (the “Site”) (as may be amended from time to time) – constitute the Shipping Policy applied to customer’s (sometimes referred to as “you” or “your”) orders placed with SI Online, LLC (sometimes referred to as “we” or “our”):

    Order Processing

    • Orders placed Monday through Thursday before 12:00 PM EST are generally processed within one (1) business day.
    • Orders placed after 12:00 PM EST, on weekends, or on federal holidays will be processed on the next business day.
    • Shipping and delivery dates are estimates only and are not guaranteed.

    Shipping Charges

    • Shipping charges are calculated at checkout.
    • Shipping rates may vary based on the products ordered, destination, order weight, and promotional offers.
    • Merchandise shipping charges are based on the total weight of the order.
    • Additional shipping fees may apply to shipments sent to Alaska, Hawaii, and certain other destinations.

    Shipping Delays

    SI Online, LLC is not responsible for shipping delays caused, in whole or in part, by the shipping carrier, weather conditions, service interruptions, labor disputes, acts of God, or other circumstances beyond our reasonable control.

    Lost, Missing, or Delayed Packages

    Package Marked "Delivered" but Not Received

    If your package shows as delivered but cannot be located:

    • Please allow an additional three (3) to five (5) business days for delivery.
    • Shipping carriers may occasionally mark packages as delivered before completing the final delivery.
    • Check with household members, neighbors, building management, or other individuals who may have accepted the package on your behalf.

    When Is a Package Considered Lost?

    A package will not be considered lost until at least fourteen (14) calendar days have passed without any tracking movement from the shipping carrier.

    Reporting a Lost or Missing Package

    If you believe your package has been lost or is missing, please submit a request through our Contact Us page.

    While SI Online, LLC is not responsible for lost, stolen, delayed, or missing packages once they have been transferred to the shipping carrier, we may, at our discretion, assist customers in communicating with the carrier or investigating the status of a shipment. Any such assistance does not constitute an acceptance of liability for the shipment or guarantee of reimbursement, replacement, or other resolution.

    Incorrect Shipping Addresses

    SI Online, LLC is not responsible for lost packages resulting from inaccurate, incomplete, or incorrect shipping information provided by the customer.

    If an order must be reshipped due to incorrect shipping information provided by the customer, additional shipping charges may apply.

    Excessive Claims

    SI Online reserves the right, in its sole discretion, to deny replacement shipments or other accommodations if reports of lost packages, missing deliveries, or reshipment requests are determined to be excessive, fraudulent, or abusive.

    Promotional Codes

    • Promotional codes for free shipping, discounts, or other special offers may be made available from time to time.
    • Promotional codes must be applied during checkout.
    • Promotional codes cannot be applied to previously placed orders.
    • Promotional codes may only be used during the promotional period specified in the applicable offer.
    • All promotional offers are subject to change or cancellation without notice.
    • From time to time, SI Online may offer free shipping promotions on qualifying orders.
    • Unless otherwise stated, free shipping promotions apply to orders over $50.00 before taxes and after discounts are applied.
    • Promotional offers may be modified or discontinued at any time.

    Contact

    SI Online, LLC
    38955 Hills Tech Dr.
    Farmington Hills, MI 48331
    Call us at 888-960-9495
    or fill out this form.

    Social

    Company

    Want to stay informed?

    Get the latest updates, new product information, emails, and targeted marketing from the Makers of 5-hour ENERGY®, and information from other products and promotions that may be of interest to me. By submitting your email, you agree to the Terms & Conditions

    Shots

    Provides a feeling of alertness and energy. Does not provide caloric energy. Not proven to improve physical performance, dexterity or endurance. Not a substitute for adequate hydration.


    *This statement has not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

    Regular Strength 5-hour ENERGY shots contain caffeine comparable to a cup of the leading premium coffee. Extra Strength 5-hour ENERGY shots contain caffeine comparable to 12 ounces of the leading premium coffee. Limit caffeine products to avoid nervousness, sleeplessness, and occasional rapid heartbeat. You may experience a Niacin Flush (hot feeling, skin redness) that lasts a few minutes. This is caused by increased blood flow near the skin. Individual results may vary.

    © 2026, 5-hour ENERGY. SI Online, LLC, is an independent, authorized retailer of and maintains this website on behalf of the makers of 5-hour ENERGY products. 5-hour ENERGY products contain caffeine. Click here for more information.

    ©2026 Living Essentials Marketing, LLC. All rights reserved.