Return Policy

Last Updated: 8/04/2023

The following terms and conditions – as well as the applicable provisions, terms, conditions, and requirements set forth in the Terms of Use, Terms of Sale, Shipping Policy, Privacy Policy, and the https://www.5hourenergy.com website (the “Site”) (as may be amended from time to time) – constitute the Return Policy applied to customer’s (sometimes referred to as “you” or “your”) orders placed with SI Online, LLC (sometimes referred to as “we” or “our”):

SI Online, LLC is unable to make changes to processed orders.  We are unable to cancel orders once placed.

All requests to return orders placed through the Site should be directed to email@help.5HourEnergy.com. All return requests must be received within fourteen business (14) days of the order’s delivery date, as determined according to the shipper’s tracking number.  All returns are subject to a $10 return fee.  Returns will not be accepted without customer providing proof of purchase and more than 75% of the order. Once we receive a valid return request, a pre-paid shipping label will be provided to return the remaining product. Once we receive the returned product, a refund will be issued, less the $10 return fee.  Please allow 3-5 business days for the refund to be made available to you by your bank.

Excessive return requests may be denied at SI Online, LLC’s discretion.

If you placed an order through the Site and you receive a damaged or incomplete shipment of Products, or if you are otherwise unhappy with any product, please contact SI Online, LLC at email@orders.5hourenergy.com. We must receive notice of a damaged or incomplete shipment within fourteen business (14) days of the order’s delivery date, as determined according to the shipper’s tracking number.